Support Policy

Support Policy

UR iT focuses on clear, practical and professional support for Australian businesses, including after-hours and weekend availability where arranged.

Support channels

• Email support requests: support@urit.com.au
• Remote support where suitable.
• Onsite support where required and available.

What we support

• Microsoft 365, Outlook, Teams, SharePoint and OneDrive.
• Windows devices, user access, common business applications and printers.
• Wi-Fi, firewall, switching, VPN and basic network troubleshooting.
• Security reviews, MFA guidance, email security and endpoint protection support.
• Planned after-hours maintenance, cutovers and urgent business issues.

What may be outside scope

Hardware repairs, data recovery, unsupported legacy systems, third-party outages, unlicensed software, consumer-only devices or work requiring vendor approval may need separate assessment.

Response times

We aim to respond quickly, especially for urgent after-hours requests, but exact response and resolution times depend on availability, issue complexity, access and third-party systems.

Last updated: June 2026. This page is general information and should be reviewed before publishing for your final business/legal requirements.