Terms of Service

Terms of Service

These terms apply when you request or use UR iT services. By engaging UR iT, you agree to work with us in a fair and professional manner.

Services

UR iT provides business IT support, Microsoft 365 assistance, cloud support, cyber security guidance, network troubleshooting, project support and after-hours assistance.

Client responsibilities

• Provide accurate information about the issue or project.
• Ensure you have authority to request access changes or system work.
• Maintain appropriate backups, passwords and business approvals.
• Follow agreed safety, access and security requirements.

Quotes and billing

Where pricing is required, work may be quoted or billed based on the agreed scope, time, urgency, travel and after-hours requirements. Hardware, software, licensing and third-party costs are separate unless stated otherwise.

Limitations

We aim to provide reliable support, but outcomes can depend on third-party vendors, internet providers, hardware condition, licensing, access, and customer environments outside our control.

Last updated: June 2026. This page is general information and should be reviewed before publishing for your final business/legal requirements.